Cancellation Policy

By booking a course spot, you are purchasing a ticket to an event. Please be aware deposits are strictly non-refundable and we adhere to this policy in all circumstances without exception.

 

Payments

  • A 25% non-refundable deposit is required at booking.
  • Full payment is due 21 days before your course starts.
  • Balance payments can be made via NZ bank transfer, or credit card (processing fee applies).

Rescheduling

  • More than 21 days before: All payments, including the deposit, transfer to a new booking.
  • 21–14 days before: All payments except the deposit transfer to a new booking.
  • Less than 14 days before: Rescheduling is not possible; cancellation terms apply.

Cancellations

  • More than 21 days before: Full refund minus deposit.
  • 21–14 days before: 75% refund minus deposit.
  • Less than 14 days before: No refunds.

Transfers

  • Bookings may be transferred to another person 7 days prior to the course for a $40 fee.