Cancellation Policy

Booking a course with Canterbury Kayaking is like purchasing a ticket to an event. Please read our policy details below before submitting your booking. 

Payments

Payment is due on the following terms:

  • All prices, unless stated otherwise, are in New Zealand dollars.

  • A 25% non-refundable deposit per person is required at the time of the submission of your booking.

  • Full payment must be made 21 days before the commencement date of the Trip/Course.

Rescheduling

Should you need to reschedule your booking for any reason (including injuries, illnesses, travel disruptions, family emergencies, work commitments, etc.) you may be able to do so based on the following criteria:

  • If the rescheduling is completed more than 21 days before your Trip/Course, all payments made including your initial 25% deposit will be transferred to the new booking.

  • If the reschedule is completed 21–14 days before your Trip/Course starts all payments made excluding your initial 25% deposit will be transferred to the new booking.

  • Rescheduling is not possible less than 14 days before the Trip/Course and will be treated as a cancellation.

Cancellations

Should you need to cancel your booking for any reason (including injuries, illnesses, travel disruptions, family emergencies, work commitments, etc.), you will receive a refund less the initial 25% deposit according to the following criteria:

  • If the cancellation is made more than 21 days before your Trip/Course starts, there will be a full refund excluding the initial 25% deposit.

  • If the cancellation is made 21–14 days before your Trip/Course starts, there will be a 75% refund excluding the initial 25% deposit.

  • No refunds or credits will be given for cancellations received less than 14 days before the Trip/Course.

Transfers

All bookings are non-transferable (you cannot transfer your booking to another person).

Weather/River Conditions

All multi-day courses will go ahead regardless of weather conditions and river flows. If your course cannot safely run to the original plan, then an alternative plan will be offered on the same dates. No refunds or reschedules will be issued due to changes of plans relating to weather or river flows.

Waimakariri Gorge Guided Trips are weather and flow dependant. If the weather and/or river flows prevent your trip from going ahead, you will have the following options:

  1. Receive a credit note for the total amount paid. This credit can used to book another trip free of charge, applied to another course booking, or used to purchase products from our store.

  2. Receive a full refund excluding your initial 25% deposit.

    Contact Information

    To reschedule or cancel your booking, please contact us:

    • info@canterburykayaking.co.nz
    • +64 27 316 3879