Cancellation Policy
Payment Terms
- A 25% non-refundable deposit is required at the time of booking.
- Full payment is required 21 days before the start date of the course.
- All prices are charged in New Zealand Dollars (NZD) and include 15% GST. We accept direct bank transfer, Visa, and Mastercard. A 2.9% transaction fee will be required for credit card payments.
Rescheduling
Rescheduling your booking may be possible, subject to course availability as publicly listed on Canterbury Kayaking's website.
You will be charged a rescheduling fee based on a percentage of the total price of the course and the amount of notice you provide as set out below.
| Notice Provided | Reschedule Fee |
| More than 28 days | No fee |
| 21–28 days | 10% fee |
| 14–21 days | 20% fee |
| 7–14 days | 30% fee |
| Less than 7 days | 40% fee |
- A Reschedule Request from you is only considered valid if it contains the new dates requested.
- You cannot reschedule once the course has started.
Cancellations
If you cancel, you will be charged a cancellation fee based on a percentage of the total price of the course as set out below.
| Notice Provided | Cancellation Fee |
| More than 21 days | 25% fee |
| 14–21 days | 50% fee |
| 7–14 days | 75% fee |
| Less than 7 days | No refund or credits |
Transfers
Bookings may be transferred to another eligible person up to 7 days before the course start date.
-
A $40 admin fee applies.
Weather, River Flows, and Unforeseen Events
If weather, river flow, or any unforeseen events require Canterbury Kayaking to alter the original course itinerary, we will find another alternative where conditions are more favorable. Every effort will be made to ensure you can safely enjoy paddling as planned.
If your course cannot proceed at all, Canterbury Kayaking may offer complimentary rescheduled days. If no suitable reschedule date is available—or if you are unable to attend dates offered—no further credits, or refunds are offered.
Partial Attendance
If you arrive late, leave early, miss any sessions, or are removed from the course for safety reasons, no refunds, credits, or reschedules will be issued for the unused portion of the course.
Participant Requirements
All participants must meet the fitness, skill, equipment, and safety requirements for the course. If you are unable to safely participate or if you are removed from the course for any safety-related reason, no refunds, credits, or reschedules will be issued.
Infectious Illness
For the safety of all clients and staff, anyone with an infectious or contagious illness (e.g., COVID-19, influenza, gastroenteritis, norovirus, conjunctivitis) must not attend their course. No refunds or credit notes will be issued.
A complimentary reschedule may be granted only when a valid medical certificate or doctor’s note confirms you were infectious during your booked course dates. Medical certificates must be supplied before or within 48 hours of the missed start date.
Insurance
It's always good to be prepared for any unforeseen incidents, so please arrange travel insurance for your course. In addition to medical/accident cover, we highly recommend purchasing cancellation travel insurance. There are a number of providers who offer great options for international clients as well as domestic. Many also offer cover for "weather interruption" or "cancellation for any reason".