Booking Policy

Payment

Payment is due on the following terms:

All prices, unless stated otherwise, are in New Zealand dollars.
A 25% non-refundable deposit per person is required at the time of the submission of your booking.
Full payment must be made 21 days before the commencement date of the Trip/Course.

Should you need to reschedule your booking for any reason, you may be able to do so based on the following criteria:

If the rescheduling is completed more than 21 days before your Trip/Course, all payments made including your initial deposit will be transferred to the new booking.
If the reschedule is completed between 21 and 14 days before your Trip/Course starts all payments made excluding your initial deposit will be transferred to the new booking.
Rescheduling is not possible less than 14 days before the Trip/Course and will be treated as a cancellation.

Should you cancel your booking for any reason, you will receive a refund less the initial deposit according to the following criteria:

If the cancellation is made more than 21 days before your Trip/Course starts, there will be a full refund excluding the initial deposit.
If the cancellation is made between 21 and 14 days before your Trip/Course starts, there will be a 75% refund excluding the initial deposit.
Cancellation less than 14 days before the Trip/Course no refunds will be given.

All bookings are non-transferable (you cannot transfer your booking to another person).

If the weather or river flows prevent your Waimakariri Gorge Guided Trip from operating, you will have the following options:

Reschedule your Trip to a new date at no additional charge.
Receive a full refund excluding your initial deposit.

To reschedule or cancel your booking, please contact us:

info@canterburykayaking.co.nz

+64 27 316 3879

Safety/Risk Acknowledgement

By booking with Canterbury Kayaking you acknowledge:

that the activities offered, including; whitewater kayaking, multisport kayaking, river safety training, and the travel to and from and within the activity locations provided by Canterbury Kayaking inherently involve risks that may result in property damage or loss, drowning, serious or fatal injury.
that rapids, rocks, swift water, submerged obstacles, jet boats, capsizing, or equipment failure are an ever-present hazard when whitewater kayaking, multisport kayaking, river safety training and travelling to and from and within the activity locations.
We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel any activity if we become concerned for any reason for your safety or that of any other person.
You must always follow our instructions and use all safety equipment provided. For the above reasons, you accept the inherent and increased dangers and risks associated with the Trip/Course and the accompanying risk of injury, death or property damage or loss.
you acknowledge and accept responsibility for your own ACC cover and/or insurance regarding any injuries, damages, property damage, wrongful death, travel arrangements and bookings.
We accept no responsibility for the actions of persons and/or companies supplying goods and/or services as part of their company or any extra costs incurred due to delays or complications beyond their control.

Grade 2 Certification Guarantee

If you complete the entire Grade 2 Certificate Kayak Course with full participation and enthusiasm but do not pass your assessment on the final day, you may qualify for a second course at no additional cost. This offer is only available to those entered in the Kathmandu Coast to Coast Race.

The scheduling of the second course will be solely at the discretion of Canterbury Kayaking. We will make every effort to accommodate your availability, but we cannot guarantee specific dates.
If you are unable to attend the dates offered for the second course, we do not commit to providing an alternative date option.
This guarantee applies only to one (1) free course and is non-transferable.