Cancellation Policy
By booking a course spot, you are purchasing a ticket to an event. Please be aware booking deposits are strictly non-refundable and we adhere to our Cancellation Policy in all circumstances including illness, injury, changes in schedule, travel disruption, family emergencies, or any other unforeseen events.
Payments
- A 25% non-refundable deposit is required at booking.
- Full payment is due 21 days before your course starts.
- Balance payments can be made via NZ bank transfer, or credit card (processing fee applies).
Rescheduling
- More than 21 days before: All payments, including the deposit, transfer to a new booking.
- 21–14 days before: All payments except the deposit transfer to a new booking.
- Less than 14 days before: Rescheduling is not possible; cancellation terms apply.
Cancellations
- More than 21 days before: Full refund minus deposit.
- 21–14 days before: 75% refund minus deposit.
- Less than 14 days before: No refunds or credit notes will be issued.
Transfers
- Bookings may be transferred to another person 7 days prior to the course for a $40 fee.
Infectious Illnesses
- Anyone with an infectious or contagious illness (including COVID-19, influenza, gastroenteritis, or similar conditions) must not attend their course. A single reschedule (not refund) may be granted free of charge when a valid medical certificate or doctor’s note is provided confirming you were infectious during your booked course dates.