Coast to Coast Kayak Hire Package Cancellation Policy

Rescheduling

Rescheduling your booking to the following year may be possible so long as you let us know before your course begins.

You will be charged a rescheduling fee based on a percentage of the total price and the amount of notice you provide as set out below.

Notice Provided by	Reschedule Fee
October 31st	No fee
November 30th	10% fee
December 31st	20% fee
January 14th	30% fee
After January 14th	40% fee

You cannot reschedule once the course has started.

Cancellations

If you cancel, you will be charged a cancellation fee based on a percentage of the total price as set out below.

Notice Provided by	Cancellation Fee
November 30th	25% fee
December 31st	50% fee
January 14th	75% fee
After January 14th	No refund or credits

Transfers

Bookings may be transferred to another eligible person up to 7 days before the course start date.

• A $100 admin fee applies.
  

Weather, River Flows, and Unforeseen Events

If weather, river flow, or any unforeseen events require Canterbury Kayaking to alter the original course itinerary, we will find another alternative where conditions are more favorable. Every effort will be made to ensure you can safely enjoy paddling as planned.

If your course cannot proceed at all, Canterbury Kayaking may offer complimentary rescheduled days. If no suitable reschedule date is available—or if you are unable to attend dates offered—no further credits, or refunds are offered.

Partial Attendance

If you arrive late, leave early, miss any sessions, or are removed from the course for safety reasons, no refunds, credits, or reschedules will be issued for the unused portion of the course.

Participant Requirements

All participants must meet the fitness, skill, equipment, and safety requirements for the course. If you are unable to safely participate or if you are removed from the course for any safety-related reason, no refunds, credits, or reschedules will be issued.

Infectious Illness

For the safety of all clients and staff, anyone with an infectious or contagious illness (e.g., COVID-19, influenza, gastroenteritis, norovirus, conjunctivitis) must not attend their course. No refunds or credit notes will be issued.

A complimentary reschedule may be granted only when a valid medical certificate or doctor’s note confirms you were infectious during your booked course dates. Medical certificates must be supplied before or within 48 hours of the missed start date.

Insurance

It's always good to be prepared for any unforeseen incidents, so please arrange travel insurance for your course. In addition to medical/accident cover, we highly recommend purchasing cancellation travel insurance. There are a number of providers who offer great options for international clients as well as domestic. Many also offer cover for "weather interruption" or "cancellation for any reason".