Coast to Coast Kayak Hire Package Cancellation Policy
Payment Terms
A 25% non-refundable deposit is required at the time of booking to secure your place.
By making a booking, you agree to pay the full fee in accordance with these terms and conditions.
The remaining balance must be paid no later than 20th of December.
If full payment is not received by the due date, Canterbury Kayaking reserves the right to cancel the booking and offer the place to another participant. Any deposit paid will be forfeited.
All prices are quoted in New Zealand Dollars (NZD) and include 15% GST.
Payments may be made by direct bank transfer, Visa, or Mastercard. Credit card payments incur a 2.9% processing fee.
Cancellation and Rescheduling Policy
At Canterbury Kayaking, we understand that plans can change due to injury, illness, work commitments, family circumstances, travel disruptions, or other unforeseen events.
As a small business, course numbers are limited and cancellations at short notice are often difficult to fill. This policy helps ensure we can continue to operate while remaining fair to all participants.
We strongly recommend participants obtain appropriate travel insurance and cancellation insurance where available.
No refunds, credits, transfers, or reschedules will be provided except where expressly stated in this policy or where required by New Zealand law.
Cancelling Your Booking
If you wish to cancel your booking for any reason, including illness, injury, travel delays, or personal circumstances, you may cancel and receive a refund of any payments made excluding the 25% non-refundable deposit, provided we receive notice before the 20th of December.
Cancellations made after the 20th of December are not eligible for a refund. Any outstanding balance remains payable.
You may transfer your booking to another suitable participant at no charge, provided you arrange the transfer and notify Canterbury Kayaking at least 24 hours before the course begins.
Discretionary Refunds and Credits
If a booking is cancelled after the 20th of December and Canterbury Kayaking is able to fill your position, Canterbury Kayaking may, at its sole discretion, offer a partial refund or future course credit less reasonable administration costs.
No refund, credit, or transfer is guaranteed, regardless of whether the course or trip is subsequently filled.
Partial Attendance
If you arrive late, leave early, miss any sessions, withdraw from the course, or are removed from the course for safety reasons, no refunds, credits, or reschedules will be provided for the unused portion of the course.
Participant Requirements
All participants must meet the fitness, skill, equipment, and safety requirements for the course.
If, in the opinion of Canterbury Kayaking staff, you are unable to safely participate, fail to follow safety instructions, do not meet the required prerequisites, or are removed from the course or trip for any safety-related reason, no refunds, credits, or reschedules will be provided.
Rescheduling Your Booking
If you need to move your booking to the following year, we require notice by the 20th of December.
Bookings rescheduled before the 20th of December may be transferred to the following year upon payment of a $89 administration fee.
Requests received after the 20th of December are treated as a cancellation and are not eligible for transfer or credit.
If Canterbury Kayaking Postpones a Course or Trip
All courses and trips are dependent on suitable weather, river levels, and other safety considerations.
Your safety, and the safety of our staff, is our highest priority. If conditions are unsuitable, Canterbury Kayaking may postpone, modify, or cancel an activity.
If this occurs, participants may be offered a transfer to another available date at no additional charge.
Refunds, credits, and cash reimbursements are not available where Canterbury Kayaking postpones a course or trip due to weather, river conditions, safety concerns, or other circumstances beyond our reasonable control.
Participants are responsible for ensuring they have sufficient flexibility to attend a rescheduled date.
Important Information for Travellers
If you are travelling from outside the region, we strongly recommend booking flexible flights, accommodation, and transport arrangements.
Weather and river conditions can change rapidly, and no course or trip can be guaranteed to proceed until conditions have been assessed.
Canterbury Kayaking is not responsible for any costs incurred by participants as a result of a postponed, modified, or cancelled course or trip, including but not limited to flights, accommodation, rental vehicles, fuel, meals, lost wages, or other travel-related expenses.
Limited Availability Before Coast to Coast Race Day
As the Coast to Coast race approaches, available replacement dates may become limited.
If a postponed course or trip cannot be rescheduled to a date that suits you, no refund, credit, or reimbursement will be provided.
Changes to These Terms and Conditions
Canterbury Kayaking reserves the right to amend these Terms and Conditions from time to time.
Any changes will apply to future bookings made after the revised Terms and Conditions have been published.
For existing bookings, the Terms and Conditions in effect at the time the booking was made will continue to apply, unless otherwise required by law.