Tie Down Straps

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Return policy

If you're not completely satisfied with your purchase, you may be eligible for a return based on the following terms:

• Returns must be initiated within 20 days from the date of delivery.
• Items must be unused and in the original packaging.
• Climbing equipment, such as carabiners, prusiks, and slings, are non-returnable.

Free NZ Returns

We will cover the cost of return shipping for all orders (excluding kayaks) within New Zealand.

Refunds

Returned orders will be processed as a refund.

We do not offer exchanges or credit notes. If you wish to exchange an item, you must return the original item for a refund and place a new order.

Return Process

To initiate a return, please follow these steps:

1. Contact us to request a return. Let us know your order number and which items you'd like to return.
2. We will provide you with a returns shipping label to print and attach to your package, which you can drop at your nearest NZ Post Shop or drop point.
3. We will process your refund within 5 business days.

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Price Matches

If you find the same item sold by a different online retailer at a lower price within 7 days of your purchase, we will match the competitor's advertised price, including any applicable shipping fees.

Our price match policy requires:

• The item must be identical in style, size, and color.
• The item must be first quality. We will not price match factory seconds, open-box items, second-hand merchandise, auction items, or items sold by wholesalers or liquidators.
• The identical item must be in stock on the competitor's site.
• The competitor's price must be publicly visible on their site for verification and should not require sign-up. First-time purchase discounts and other personalized coupons do not apply.
• The website must be an authorized distributor of the brand. Items on Amazon must be sold from the manufacturer's page only.
• The price must be published in N.Z. dollars.
• During Canterbury Kayaking promotions, items can be discounted through either a price match or a Canterbury Kayaking promotion, but not a combination of both.
• Canterbury Kayaking is obligated to charge any applicable GST on the competitor's price.

Price Adjustments

If an item you purchased from Canterbury Kayaking is marked down within seven (7) days of the original order date, Canterbury Kayaking will adjust the price of an item once. Please note that any promotional pricing is for a limited time only and cannot be honored after the sale has ended.