Free shipping for orders over $100 | Free returns on all orders.

Cancellation & Refund Policy for Waimakariri Gorge Trips

Non-Refundable Deposit

A $100 non-refundable deposit confirms your booking on your selected trip date. If you need to cancel, or your trip is called off due to weather or flows, your deposit will not be returned to you.

Paying for Your Trip

Once you have submitted your booking and deposit payment through our website, we will email you an invoice for the remaining balance of your trip fees. Full payment is due no later than 7 days prior to your trip to remain booked on.

Payments can be made to Canterbury Kayaking Ltd: 03 1594 0245789 000.

Trips Called off due to Weather or Flow

Waimakariri Gorge Trips are weather-dependant and we may be forced to call a trip off at any stage, even the morning of your trip. If we have to call your trip off due to weather or flows, you will then be able to either:

a). Receive a full refund of your trip fees less your non-refundable deposit. 

b). Book a new date through our website from the spaces left available. An additional non-refundable deposit will be required for the new date. We will then transfer your paid trip fees from your called off trip to this new date.

c). If you'd prefer (or we don't hear from you), we can hold a credit note in your name for your paid trip fees less your non-refundable deposit. This credit will be held by Canterbury Kayaking for 24 months and can be either refunded or redeemed for goods and services upon your request.

Rescheduling Your Trip

It may be possible for you to reschedule your trip booking, based solely on the amount of notice you provide:

    Notice Period Eligibility

    Within 24 hours of booking.

    Reschedule free of charge.

    More than 7 days notice prior to trip.

    $50 rescheduling fee.

    Less than 7 days notice prior to trip (or during).

    You cannot reschedule.

    Cancelling Your Trip

    It may be possible for you to cancel your trip booking, based solely on the amount of notice you provide:

      Notice Period Eligibility

      Within 24 hours of booking.

      Full refund minus 3% payment processing fee.

      More than 7 days notice prior to trip.

      Full refund or credit of your trip fees, less your $100 non-refundable deposit.

      Less than 7 days notice prior to trip (or during).

      No refunds or credits will be issued.

      Other Possible Scenarios

      Though unlikely, if we have to cancel your trip due to a staffing issue, logistical problem, natural disaster, pandemic, COVID-19, etc., you will be rescheduled to a new date free of charge. Refund requests in these circumstances will be assessed by Canterbury Kayaking and approved on a case-by-case basis.

      No refunds or reschedules will provided in the event of injury, illness, equipment failure, lack of fitness, or ability.

      Canterbury Kayaking may decline booking requests to any individual at the sole discretion of the manager.