Frequently Asked Questions
How could COVID-19 restrictions affect my booking?
When the Canterbury Region is at COVID-19 Alert Level 1 or Alert Level 2 Canterbury Kayaking courses and trips will go ahead as planned.
At COVID-19 Alert Level 3 or Alert Level 4 we will be unable to run your course or trip. In this scenario we will reschedule your booking to a later date at no additional charge. When rescheduling is not possible, we'll issue you with a credit for a future course or trip.
If you are travelling from overseas, we are happy to accept your booking, however we cannot accept any responsibility for your inability to attend due to boarder/travel restrictions arising as a result from the COVID-19 pandemic. So you'll be subject to our standard cancellation policy.
I'm new to paddling and doing the Coast to Coast Race, where do I start?
- Make sure you sign up for our Grade 2 Certificate Course as soon as possible!
- For an optional head-start before your Grade 2 Course begins, we recommend taking our Half-Day Grade 2 Prep Course.
- Take a read of our Coast to Coast First-Timer's Guide, or contact us for personalised advice.
What are the course schedules, details, and locations? What compulsory gear do I need?
You can find the most current course information packs here on our website. Simply click on the course or trip you are interested in from the main menu "Courses" then scroll down and click the link "Information Pack".
What course/trip dates are available and how do I book?
The best way to book is via our website. From the main menu "Courses" click on the course or trip you are interested in. You can view the available date options and number of spots remaining in the drop-down menu at the top of the page. Enter your details and proceed through to the checkout. Purchase your course or trip spot in the same way you would buy a product online.
How do I book on behalf of someone else?
Enter the person's name into the "name of participant" field when selecting the date option. You'll also need the person's accurate height and weight information. Once your booking is processed, we'll see that your billing name is different to the participant name, and we'll request more information such as the participant's contact phone and email.
How do I book multiple people onto the same course or trip?
Add the first person's booking to your cart, then return to the course/trip page to add another booking for the same date. You can add as many bookings as you like to your cart. Our website will keep track of the number of available spaces on each date, so if you are unable to add additional people to your cart, try another date option (groups of more than 4 people should contact us first). Checkout and pay as one order to ensure you all stay together on the same booking.
Can you pencil me in?
Sorry, this can get messy fast, and spaces are very limited. We only take bookings with payment.
Can I book my spot on a course with a deposit?
Yes. We do offer you the option to pay just a 50% deposit now in order to reserve your place on either a Grade 2 Certificate Course or Coast to Coast Skills Course. Simply book via our website and use the coupon code "DEPOSIT" during checkout to set this up. The remaining course fees will be due 14 days prior to the course start date.
What is your cancellation policy?
We do charge a fee if you cancel your booking. The amount depends on the amount of notice you provide. Please ensure you've read and are comfortable with our cancellation policy before you book. Also note that we have a special policy for Waimakariri Gorge Trips, which includes a non-refundable deposit.
Do you hire kayaks for use during the Kathmandu Coast to Coast?
Yes, we are taking hire reservations for Barracuda Beachcombers and Enigmas now. You can check availability and book your hire now.
I see you stock a certain brand I like. Can I order other products not listed on this website?
Yes absolutely! We can order in a huge range of items from our New Zealand based suppliers. It normally only takes a couple of days to get a specific product for you. Please contact us to let us know what you're looking for.