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Cancellation & Refund Policy for Half-Day Grade 2 Preparation Course

Weather Conditions

Except during very severe weather events, we endeavour to run our Half-Day Grade 2 Preparation Courses regardless of the weather forecast. Please dress adequately to be comfortable in all weather conditions.

Rescheduling Your Course

It may be possible for you to reschedule your course, based solely on the amount of notice you provide:

    Notice Period Eligibility

    Within 24 hours of booking.

    Reschedule free of charge.

    More than 7 days notice prior to course date.

    Reschedule free of charge.

    Less than 7 days notice prior to course date (or during).

    You cannot reschedule.

    Cancelling Your Course

    It may be possible for you to cancel your course, based solely on the amount of notice you provide:

      Notice Period Eligibility

      Within 24 hours of booking.

      Full refund minus 3% payment processing fee.

      More than 14 days notice prior to course date. 75% refund or credit.

      More than 7 days notice prior to course date.

      50% refund or credit.

      Less than 7 days notice prior to trip (or during).

      No refunds or credits will be issued.

      Other Possible Scenarios

      Though unlikely, if we have to cancel your course due to a staffing issue, logistical problem, natural disaster, pandemic, COVID-19, etc., you will be rescheduled to a new date free of charge. Refund requests in these circumstances will be assessed by Canterbury Kayaking and approved on a case-by-case basis.

      No refunds or reschedules will provided in the event of injury, illness, equipment failure, lack of fitness, or ability.

      Canterbury Kayaking may decline booking requests to any individual at the sole discretion of the manager.