Free shipping for orders over $100 | Free returns on all orders.

Cancellation & Refund Policy for Grade 2 Refresher Courses

Weather & Flows

Our Grade 2 Refresher Courses run regardless of weather and flow conditions. If the weather or river-flows in Canterbury prevent your course from running to the original plan, your instructor will establish an alternative plan. This may involve travelling to our alternative location of Murchison. Canterbury Kayaking accepts no responsibility for any additional costs incurred (such as fuel, food, or accommodation) due to these circumstances.

Rescheduling Your Course

It may be possible for you to reschedule your course booking, based solely on the amount of notice you provide:

    Notice Period Eligibility

    Within 24 hours of booking.

    Reschedule free of charge.

    More than 28 days notice prior to course start. Reschedule free of charge.

    Between 28 - 14 days notice prior to course start.

    $50 rescheduling fee.

    Less than 14 days notice prior to course start (or during).

    You cannot reschedule.

    Cancelling Your Course

    It may be possible for you to cancel your course booking, based solely on the amount of notice you provide:

      Notice Period Eligibility

      Within 24 hours of booking.

      Full refund minus 3% payment processing fee.

      More than 28 days notice prior to course start. 75% refund or credit of the full course fee.

      Between 28 - 14 days notice prior to course start.

      50% refund or credit of the full course fee.

      Less than 14 days notice prior to trip (or during).

      No refunds or credits will be issued.

      Other Possible Scenarios

      Though unlikely, if we have to cancel your course due to a staffing issue, logistical problem, natural disaster, pandemic, COVID-19, etc., you will be rescheduled to a new date free of charge. Refund requests in these circumstances will be assessed by Canterbury Kayaking and approved on a case-by-case basis.

      No refunds or reschedules will provided in the event of injury, illness, equipment failure, lack of fitness, or ability.

      Canterbury Kayaking may decline booking requests to any individual at the sole discretion of the manager.